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PRODUCT RETURN POLICY
Stock Optics Ltd is committed to ensuring that all our customers are completely satisfied. In the unfortunate event that you would like to return a product to us within 30 days of purchase, please follow the following procedure:
1. Obtain a return authorization number by contacting us by email only at firstname.lastname@example.org
2. Return product with original packaging and the return authorization number clearly noted on the shipping carton
• After 30 days, you will still need to obtain a return authorization number, however, unless otherwise provided in a specific warranty, only products found to be defective are accepted for repair or replacement for a period of one (1) year from invoice date.
• Return authorizations are valid 14 days from issue.
• All returned products are subject to inspection. Products which display use, misuse, or other damage will not be accepted.
• Products must be returned in original manufacturers packaging. Products should be packaged in a separate carton with the return authorization number clearly marked on the shipping container.
• A minimum 25% restocking fee will be charged for all returns between 31 and 120 days if the item is received in its original packaging and is unopened.
• Shipping and handling charges will not be refunded.
• Refunds are issued in the same manner as payment was made for the products
• Customers are advised to ensure that any item being returned to us is adequately package. Stock Optics will neither refund nor replace an item that is damaged in transit back to us.
• It is the customer’s responsibility to ensure that all items being returned to us are shipped by a tracked delivery, such as Royal Mail Recorded, to ensure its safe receipt back at Stock Optics Ltd.
• The full postal address for any returns can be found on our contact section on the website.
Stock Optics Ltd will refund any monies due to customers only by the method that the order was paid for.
Method of Payment / Method of Refund
PayPal / PayPal
Credit Card / Credit Card
Debit Card / Debit Card
BACS / BACS
Cheque payment / Cheque payment
Company Registration Number: 04635471 - Registered in England and WalesRegistered Office: Unit 430, Birch Park, Street 7, Thorp Arch Estate, Wetherby, West Yorkshire, LS23 7FG. United Kingdom